Latest News | customer service

Leaders in the customer experience (CX) space are familiar with omnichannel strategies. While the term itself isn't new, successfully implementing…

Sprinklr today announced the launch of a new research report, ‘Leveraging data analytics for contact center optimization’, conducted in partnership…

"The business plans of the next 10,000 startups are easy to forecast: Take X and add AI." - Kevin Kelly,…

TELUS International has announced that it has partnered with Five9, an Intelligent CX Platform provider, to launch the next evolution…

net2phone, a leading provider of intelligent communications-as-a-service for businesses and contact centers, last Thursday unveiled its innovative suite of AI-powered…

In an increasingly connected world, stakeholders in the telco business landscape have changed. Rather than viewing players such as customers…

Today’s customer service teams are managing more consumer demand than ever before, but enlisting the support of high-tech tools to…

In May, British Telecom (BT) became cannon fodder for headline writers when, during an earnings call, it sharedthat it would…

According to Zendesk, nearly 50 percent of consumers say their support interactions have grown more frustrating over the last year.…