Latest News | customer service

Projections from the GSMA indicate that the value of business messaging will reach the $124 billion mark in 2030. This…

Covid-19 has forced a seismic shift in business-customer communications. Customers are now communicating from the comfort of their homes, preferring…

From the customer point of view, the position of a customer is in many ways an easy one. We risk…

It hardly needs pointing out that, as the Covid-19 outbreak takes its toll, Communications Service Providers (CSPs) can play a…

Telia Lietuva announced that it has closed all its customer service outlets operating in Lithuania till March 30 and will…

There are some monumental shifts underway in the telecommunications industry as we enter 2020. Communication Service Providers (CSPs) are being…

MTN South Africa recently announced the start of a three-month phased customer migration journey aimed at offering customers improved service…

#1: Customer Engagement 3.0 arrives In 2020, the nature of customer engagement will change as personalisation - how marketing and…

Kcell, the largest mobile operator in Kazakhstan has adopted Speech IVR, a AI-based voice robot for customer service. The Operator…