Latest News | customer service

For me, the turning point in the evolution from customer service to customer experience came in the early 2000s when…

This infographic, based on a global report on telco CX [1] focuses on the use of biometrics and AI-driven conversational…

One of the ironies of the Internet is that greater simplicity for end users usually translates into greater complexities for…

For telco companies in the Asia Pacific region, providing a better customer experience is more important now than ever before. As…

In the rapidly evolving enterprise IT industry, the move to self-service and on-demand services coupled with the rise of networking…

Let’s be frank, every company, regardless of sector or industry, needs to prioritize its customer experience (CX). You could be…

“Uber, the world’s largest taxi company, owns no vehicles. Facebook, the world’s most popular media owner, creates no content. Alibaba,…

Though the economy has started to show some signs of recovery, the business world is still grappling with the setbacks…

The Communication Platform as a Service (CPaaS) market is rapidly growing, as evidenced by the mergers and acquisitions we’re seeing…