Latest News | customer service

The decisive factor in determining whether a business will achieve an effective customer loyalty strategy is a commitment to both…

Vincent Washington, Vice President of Customer Experience Management (CXM) Best Practices Group at Sprinklr, shares insights into the evolving nature…

As the competitive environment intensifies and the fight for broadband subscriber loyalty gets increasingly tougher, it has never been more…

Many believe outsourcing customer service is the obvious choice in today’s climate of cost-cutting and running a lean business. It’s…

The rapid growth in the volume of transactions handled by operator touch points has pushed customer care to become a…

Telco customers are unsatisfied with their experience with billing and payments. In fact, billing, pricing, and payments issues are the…

Communications service providers (CSPs) have never worked harder to keep customers happy. Traditional players are facing unprecedented competition from newer…

Our personal and professional lives have blurred, with the unprecedented shift to remote and hybrid work. As work was pushed…

With deeper smartphone penetration, increased use of social media apps, and digitisation, consumers expect brands to be accessible anytime, anywhere.…