In an increasingly connected world, stakeholders in the telco business landscape have changed. Rather than viewing players such as customers and employees as separate elements, operators are moving towards a total experience strategy that takes into account customer experience, user experience, employee experience and multi-experience. Implementing a total experience strategy, however, presents a challenge due to its complexity and the need for coordination across various functional areas and decision-making levels.
In this free white paper by Comarch, we will learn:
- What is total experience?
- Why total experience needs significant attention during telco business decision-making processes
- How to align processes and coordinate people across different departments
- Key areas for improvements on the path to total experience
Read the white paper here.
6 months ago / Comarch White Papers / By Ray Sharma