Giving customers greater control over their accounts, Ooredoo Oman recently updated its self-care app to provide greater simplicity and more convenient access to Ooredoo services.
The new app allows users to manage their data use, choose detailed or summarised overviews of their accounts, access the Nojoom loyalty programme, pay bills or recharge their lines, among other new features. Transforming the mobile experience, it gives customers an effortless mobile experience that gives them control to do what they want, when they want, said Ooredoo.
The app, now with over 250k users, has had several enhancements in this latest release. In addition to allowing customers to manage their accounts, some of the new features include the ability to manage multiple phone numbers under one account, manage international credit transfers and receive updates on promotions. Customers can also access detailed real-time billing information and obtain personalised products and services. Plus, Ooredoo have announced that new features such as on-demand support and the ability to connect with social media will be brought online soon.
Available for both the iOS and Android operating systems free of charge, it has allowed users to handle day-to-day tasks with ease.