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customer relationship management
Swisscom to Use Voice Recognition for Customer Service Calls
Services and Innovations
7 years ago
Swisscom is launching another innovative product to provide better customer care service. The Operator is launching Voiceprint, a new software…
The Value of Omni-Channel CRM in Telecoms
AsiaInfo White Papers
7 years ago
AsiaInfo commissioned independent research consultants, Northstream, to study how organizations in a variety of verticals have realized the benefits associated…
Mahindra Comviva Unveils Enhanced Prepaid Management Solution for Operators
Technology & Solutions
8 years ago
Mahindra Comviva, the global leader in mobility solutions, announced the launch of PreTUPS 6.4, a smarter and advanced version of…
Adaptive Customer Management Leverages Big Data for Superior Customer Experiences
Expert Opinion
8 years ago
We hear a lot about Big Data, but data alone is virtually useless unless organizations can extract meaning from the…
The ‘Max’ Factor: How Opera Delivers Experience, Engagement and Analytics for Operators and Subscribers in the Mobile Data Era
Services and Innovations
8 years ago
Smartphones have become omnipresent. Mobile Internet has become pervasive through cities, towns and villages. People catch up on their favorite…
Vedicis, Alcatel-Lucent Partner to Introduce Smart Data as a Service Platform
Technology & Solutions
8 years ago
Vedicis has partnered Alcatel-Lucent's managed services business to introduce Smart Data as a Service Platform, a unique service and business…
Telenor Digital's Lifestyle App WowBox Reaches 1.5 million Users in Bangladesh
Info Apps
8 years ago
Telenor announced that the number of customers that have downloaded its WowBox in Bangladesh has reached 1.5 million users in…
Ghananian Wireless Broadband Operator BBH Selects Alepo's Convergent Billing and CRM to Launch New IPTV Services
Technology & Solutions
8 years ago
BBH, a leading broadband wireless access provider in Ghana has selected Alepo Service Enabler (SE) 9 – Alepo’s convergent charging,…
Suddenlink Deploys Cloud-Based NetCracker CRM Solution
Technology & Solutions
8 years ago
Suddenlink Communications, the seventh largest cable operator in the United States, has deployed the NetCracker CRM solution to deliver a…
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