Latest News | customer relationship management

With the intention to advance the experience of its customers and to upgrade the support quality to next level, Telenor…
4 months ago
Azerbaijan's Bakcell has released an important update for its 'My Bakcell' application, the first of its kind and most innovative…
6 months ago
It’s no secret that subscriber acquisition and the attendant experience during sign-up and activation is one of the first steps…
9 months ago
T-Mobile has launched 'Team of Experts' to reinvent its customer experience by putting people first instead of robots and automated…
10 months ago
TIM Brazil said its customers can now interact with them through WhatsApp to manage their services without having to call…
10 months ago
Pakistani operator Zong 4G announced launch of a multi-channel customer service. Zong 4G said its customer teams are available round…
10 months ago
TIM has signed strategic agreements with seven large Italian call-centre operators to outsource all commercial and technical customer care services.…
10 months ago
Incognito Software Systems, a global provider of device and service management solutions for digital service providers, introduced the Digital Home…
1 year ago
Charter Communications has executed a long-term extension of its BSS and professional services relationship with Netcracker as part of its…
1 year ago
Vipnet, a leading operator in Croatia and part of the A1 Telekom Austria Group, has selected Bulb Technologies' newly launched…
1 year ago
Sunrise, the largest private service provider in Switzerland offering mobile, fixed, broadband Internet and TV services, has selected Amdocs to…
2 years ago
Digital Transformation for telcos is well under way, fueled in large part by the expectations of an always-on, on-demand generation.…
2 years ago
EE has refreshed its Add to Plan scheme, allowing customers to buy a range of great accessories, including wireless headphones,…
2 years ago
Swisscom is launching another innovative product to provide better customer care service. The Operator is launching Voiceprint, a new software…
2 years ago
AsiaInfo commissioned independent research consultants, Northstream, to study how organizations in a variety of verticals have realized the benefits associated…
2 years ago
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