Latest News | customer relationship management

Consumers are always excited to get a good deal on any purchase they make. Walk into a grocery store and…
1 month ago
With the intention to advance the experience of its customers and to upgrade the support quality to next level, Telenor…
6 months ago
Azerbaijan's Bakcell has released an important update for its 'My Bakcell' application, the first of its kind and most innovative…
8 months ago
It’s no secret that subscriber acquisition and the attendant experience during sign-up and activation is one of the first steps…
11 months ago
T-Mobile has launched 'Team of Experts' to reinvent its customer experience by putting people first instead of robots and automated…
1 year ago
TIM Brazil said its customers can now interact with them through WhatsApp to manage their services without having to call…
1 year ago
Pakistani operator Zong 4G announced launch of a multi-channel customer service. Zong 4G said its customer teams are available round…
1 year ago
TIM has signed strategic agreements with seven large Italian call-centre operators to outsource all commercial and technical customer care services.…
1 year ago
Incognito Software Systems, a global provider of device and service management solutions for digital service providers, introduced the Digital Home…
1 year ago
Charter Communications has executed a long-term extension of its BSS and professional services relationship with Netcracker as part of its…
1 year ago
Vipnet, a leading operator in Croatia and part of the A1 Telekom Austria Group, has selected Bulb Technologies' newly launched…
1 year ago
Sunrise, the largest private service provider in Switzerland offering mobile, fixed, broadband Internet and TV services, has selected Amdocs to…
2 years ago
Digital Transformation for telcos is well under way, fueled in large part by the expectations of an always-on, on-demand generation.…
2 years ago
EE has refreshed its Add to Plan scheme, allowing customers to buy a range of great accessories, including wireless headphones,…
2 years ago
Swisscom is launching another innovative product to provide better customer care service. The Operator is launching Voiceprint, a new software…
3 years ago
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