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customer relationship management
COVID-19: A Time When Customer Relations Become Crisis Relations
Expert Opinion
4 years ago
It hardly needs pointing out that, as the Covid-19 outbreak takes its toll, Communications Service Providers (CSPs) can play a…
Telia Lietuva Closes All Service Outlets; Allows Customers to Order & Manage Services Online
Investments and Expansions
4 years ago
Telia Lietuva announced that it has closed all its customer service outlets operating in Lithuania till March 30 and will…
Radisys' New Engage Video Assistant - App-less AI-powered 3-in-1 Bot for Digital Customer Interactions
Technology & Solutions
4 years ago
Radisys announced the global availability of the Radisys Engage Video Assistant (EVA), an app-less AI-powered 3-in-1 (video, voice, text) bot…
The Evolution of BSS: 'Best of Suite' Approach Key to Personalised Digital Customer Experience
Expert Opinion
4 years ago
As subscribers increasingly come to expect near real-time, personalised products and customer support, telecom operators will require a transformative digital…
Advancements in Global Collaboration and Customer Experience Will Dominate in 2020
Technology & Solutions
4 years ago
In the coming year, technological advancements in global collaboration and enhanced end user experience will flourish. For telecoms, the cloud…
AI Starts Making Real Impact on CSPs' Decision Making, Diversification Intensifies - Predictions for 2020
Technology & Solutions
4 years ago
#1: Customer Engagement 3.0 arrives In 2020, the nature of customer engagement will change as personalisation - how marketing and…
2020 Predictions: A Year of the Good, the Bad and the Ugly in Choice
Technology & Solutions
4 years ago
The vision for 2020 is clear - with new phones, unlimited data plans and 5G rolling out, consumers will be…
Top Five Trends for Marketing Broadband Services in 2020
Technology & Solutions
4 years ago
As telecom providers build out high-speed communications services to accommodate the consumer’s demand for easy access to the latest services,…
Quick Take: Oracle on Digital Experience at TM Forum's Digital Transformation Asia DTA 2019
Videos
4 years ago
At the recently concluded Digital Transformation Asia 2019 (DTA 2019) event by TM Forum, Tara Neal, Executive Editor of The…
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