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customer relationship management
Nepal's Ncell Launches Fully Female-managed Customer Centre in Kathmandu
Investments and Expansions
1 year ago
Ncell Axiata has brought an all-female-managed Ncell Centre into operation in Maharajgunj, Kathmandu, providing all customer care service from a…
Rogers Partners with Fido to Launch Certified Walk-in Repairs
Services and Innovations
2 years ago
Rogers Communications this week announced the launch of certified walk-in repairs, a fast and reliable phone repair service in 15…
How Graph Data Technology Can Improve Customer Satisfaction and Retention for APAC Telcos
Expert Opinion
2 years ago
For telco companies in the Asia Pacific region, providing a better customer experience is more important now than ever before. As…
Low Touch Doesn’t Mean No Touch: Customer Service in the Era of SD-WAN
Expert Opinion
2 years ago
In the rapidly evolving enterprise IT industry, the move to self-service and on-demand services coupled with the rise of networking…
Singapore-based CCaaS Startup Toku Raises $5 Million
Startups
2 years ago
Toku, Asia Pacific's cloud communications provider, this week announced completion of a $5 million Series A funding round. Delivery Hero-backed…
Vodafone Spain Selects Amdocs to Modernise its CRM Platform
Technology & Solutions
2 years ago
Amdocs has expanded its agreement with Vodafone Spain to modernise its Customer Relationship Management (CRM) system, and maximise the benefits…
Airship at MWC 2021 - Telecoms to Shift Towards A Demand-Driven, Customer-Centric Model
Q&A Series
2 years ago
With MWC taking place this week in Barcelona, The Fast Mode spoke to Patrick Mareuil, Managing Director, EMEA at Airship…
Trust Is Dead. Long Live Trust.
Expert Opinion
2 years ago
“Uber, the world’s largest taxi company, owns no vehicles. Facebook, the world’s most popular media owner, creates no content. Alibaba,…
Unlocking Communications Potential with Telecom APIs
Expert Opinion
2 years ago
Though the economy has started to show some signs of recovery, the business world is still grappling with the setbacks…
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