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customer relationship management
Combating Digital Discontent and Building Consumer Trust in the Years to Come
Expert Opinion
4 years ago
What do Mark Zuckerberg, Barack Obama and Katy Perry have in common? They’ve all had starring roles in deepfake videos.…
Operator Digital Transformation: Progress is Being Made
Expert Opinion
4 years ago
When it comes to digital leadership, mobile operators have stood in the shadows of the likes of Google, Amazon and…
Retaining the Digital Customer: The Rules Have Changed
Expert Opinion
4 years ago
In the telecommunication industry’s emergent digital landscape, it’s no longer enough to treat or charge customers only at the SIM…
Whale Cloud to Upgrade U Mobile’s Digital CRM and Billing & Charging Systems onto Converged Platform
Services and Innovations
4 years ago
U Mobile has signed a five-year contract with Whale Cloud, a global leading data intelligence technology company that is part…
What’s the Deal with BOGO Free Trade-Ins?
Expert Opinion
4 years ago
Consumers are always excited to get a good deal on any purchase they make. Walk into a grocery store and…
Telenor Myanmar Launches AI Chatbot - ‘Khin Min’
Technology & Solutions
5 years ago
With the intention to advance the experience of its customers and to upgrade the support quality to next level, Telenor…
Azerbaijan's Bakcell Adds Online Chat Feature to Operator App
Services and Innovations
5 years ago
Azerbaijan's Bakcell has released an important update for its 'My Bakcell' application, the first of its kind and most innovative…
MNO Strategy: Dealing with Dealers
Expert Opinion
5 years ago
It’s no secret that subscriber acquisition and the attendant experience during sign-up and activation is one of the first steps…
T-Mobile Reinvents Customer Service with 'Team of Experts' - A Human-centered Approach
Services and Innovations
5 years ago
T-Mobile has launched 'Team of Experts' to reinvent its customer experience by putting people first instead of robots and automated…
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