Azerbaijan's Bakcell has released an important update for its 'My Bakcell' application, the first of its kind and most innovative customer care method on the country’s telecommunications market.
Thus, aiming to provide the customers with even more convenient and enjoyable user experience the Company has added Online Chat functionality to its “My Bakcell” app. By means of the Online Chat, Bakcell customers will be able to contact the operator in real-time and ask their relevant questions.
Not long ago, Bakcell has designed the “My Bakcell” – a virtual customer care application to provide the customers with a convenient, transparent and enjoyable user experience. This innovative e-care app allows the customers to perform all necessary transactions with mobile number, with no need for calling or visiting the customer care center.
By using 'My Bakcell', the customers are able to get detailed information about their number, including the remaining balance, active bonuses, dates of expiration, available megabytes of internet and etc. without a need to call or visit a customer care office.
Moreover, users of the new app enjoy a maximum level of transparency, being able to have a full access to their number’s usage history, covering the list of called numbers, time and duration of calls, as well as spent amounts and purchased additional services.