U Mobile has signed a five-year contract with Whale Cloud, a global leading data intelligence technology company that is part of Alibaba Group.
The appointment will see Whale Cloud migrate U Mobile’s Digital Customer Relationship Management (CRM) and Billing & Charging systems onto a converged platform. Upon completion, the digital transformation exercise will ensure U Mobile is able to transform into a truly digital telco, one that is agile and ready to facilitate next generation of services that will be enabled by 5G technology.
Whale Cloud will help U Mobile to explore IoT services with innovative digital technology in the 5G era. Moreover, Whale Cloud has planned to establish an international skill centre in Kuala Lumpur by the end of this year, integrating high-quality delivery resources to better serve its rapidly growing customer base in Malaysia and the APAC region.
The project is expected to begin in fourth quarter of 2019.
