Telia Lietuva announced that it has closed all its customer service outlets operating in Lithuania till March 30 and will serve its customers online or by phone due to a nationwide quarantine following the coronavirus outbreak.
Customers can order and manage all the company’s services and goods online, and all goods will be home delivered free of charge, said the Operator.
The Service Monitoring Center in Šiauliai, logistics teams and data center employees work as usual, but observe additional personal hygiene and safety requirements.
Teams of Telia Lietuva engineers and IT specialists, who install services and engage in troubleshooting, also continue working as usual, but they must comply with extreme care requirements and before entering customers’ houses or offices, they make sure there are no sick people. All engineers are supplied with hand sanitizers, masks and disposable gloves.
Telia Lietuva remote service provision in Lithuania has not been affected by the national quarantine, because the company's business continuity plan provides for processes and solutions at different risk levels.
Telia Company Group has activated crisis management teams group-wide, which have been centrally monitoring and managing the situation in every country since last week.
Andrius Semeskevicius, Head of Infrastructure Technology, Telia Lietuva
Voice call traffic increased in Telia Lietuva network by 30 percent in a week due to the coronavirus; international data traffic sent over the fixed Internet increased by 40 percent and mobile data traffic – by 10 percent.
