Latest News | customer relationship management

Projections from the GSMA indicate that the value of business messaging will reach the $124 billion mark in 2030. This…

Covid-19 has forced a seismic shift in business-customer communications. Customers are now communicating from the comfort of their homes, preferring…

From the customer point of view, the position of a customer is in many ways an easy one. We risk…

When we sat down twelve months ago - and for those of us in the UK, two lockdowns ago -…

Salesforce, the global leader in CRM, and Slack Technologies have entered into an agreement under which Salesforce will acquire Slack…

CSG on Tuesday announced that its long-standing partnership with Airtel Africa has been extended. As part of the enhanced agreement,…

As part of its commitment to keep customers safe and provide them choices in a pandemic, PLDT and its wireless…

Russian digital services operator Tricolor has turned to Orange Business Services to modernize its customer service activities, leveraging technology from…

Global cloud communication platform Infobip, has recently launched Moments – a new omnichannel customer engagement hub – enabling businesses to…