Ncell Axiata has brought an all-female-managed Ncell Centre into operation in Maharajgunj, Kathmandu, providing all customer care service from a single touch point.
The all-female-managed Ncell Centre will help level the playing field and boost a significant part in the community. This concept is a testament to Ncell’s support to women's empowerment, gender parity, and vibrant communities. Furthermore, it is aligned with the company’s Diversity, Equity and Inclusion (DEI) mission strongly promoting, championing and encouraging DEI at the workplace.
The all-female-managed centre provides all customer services ranging from general enquires on products and services, SIM subscriptions, and internet settings to various enterprise services. Customers visiting the Centre can upgrade their SIM cards to 4G, change SIM and mobile number, modify CUG numbers, biz plans, international roaming, make bill payments, recharge balance and transfer, among many other services.
The fully female-managed Ncell Centre provides customer service from 9:30 am to 6:00 pm, 7 days a week. Ncell operates 31 Ncell Centers across the country as a part of the company’s effort to reach out to the customers and better cater to the need of the customers locally for enhancing the customer experience
Yuvraj Shrivastava, Chief Human Resource & Administration Officer of Ncell
We are delighted to launch a fully female-managed Ncell Centre in the heart of the city. This move will play a pivotal role in supporting Ncell’s Diversity, Equity and Inclusion (DEI) advocacy. Having strategies and practices to support a diverse workplace and leverage the effects of diversity, will help the company achieve a competitive business advantage.
