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Latest News | Customer Experience Management (CEM)

Sandvine Unveils 'SmartService App' For Mobile Service Plan Management

Sandvine, a leading provider of intelligent broadband network solutions for fixed and mobile operators, has unveiled SmartService App, a smartphone…

Telefonica Selects Alcatel-Lucent's Motive CEM to Enhance Customer Experience Across Europe and Latin American Markets

Telefónica has selected Alcatel-Lucent’s Motive Customer Experience Management software to serve the company's residential customers in the European and Latin…

Mphasis Launches Digital Customer Experience Management (CEM) Solutions

Mphasis, a Bangalore-based IT services company which is majority-owned by Hewlett-Packard, launched the Mphasis Digital Customer Experience Management (CEM) solution…

Etisalat Deploys Alcatel-Lucent's Motive CEM to Enhance E2E Customer Experience

Etisalat, the UAE's leading telecommunications company expands its partnership with Alcatel-Lucent to deploy the company's Motive Customer Experience Management (CEM)…

Orange Slovensko Picks Astellia CEM Solution to Boost 4G Performance

Orange Slovensko, the largest mobile operator in Slovakia has selected Astellia, a leading provider of network and subscriber intelligence for…

Mobileum Integrates CEM Solutions with IBM Now Factory for Real-Time Analytics

Mobileum announced that it will integrate its suite of Customer Experience Management (CEM) solutions, including Roaming 360, Anti-Fraud Analytics, Experience…

TEOCO Unveils Hadoop-powered CEM Solution for E2E Subscriber Analytics

TEOCO, the leading provider of assurance, analytics and optimization solutions to communications service providers (CSPs), has recently released its latest…

Wipro Partners Flytxt to Jointly Offer Mobile Data Monetization Solutions

Wipro, a leading global information technology, consulting and business process services company has partnered with Flytxt, a company specializing in…

Zain KSA Deploys Astellia CEM to Strengthen Customer Service Satisfaction

Zain KSA has signed a three years' agreement with Astellia, a leading provider of network and subscriber intelligence to strengthen…