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Latest News | Customer Experience Management (CEM)

Zain Group Selects ResponseTek's Customer Experience Management Solution

Zain Group, a regional telecommunications service provider headquartered in Kuwait and with operations in eight countries has selected ResponseTek's Listening…

Telefonica Chooses Mobileum Customer Experience for Roaming During the World Cup

Telefonica Global Solutions has deployed Mobileum's RoamFix, a Customer Experience Management (CEM) solution to monitor subscriber experience during the 2014…

Bakcell Azerbaijan Deploys Huawei SmartCare CEM Solution

10 years ago
Bakcell, a leading Mobile Internet Provider of Azerbaijan has selected HUAWEI SmartCare® Customer Experience Management (CEM) solution to build up…

Accanto Systems iCEM Version 6.0 Serves Significantly More Traffic and Data Volumes

10 years ago
Accanto Systems releases the new version of iCEM, enhancing the capability to process significantly more traffic and data volumes. The…

MOTIFY by Openwave Mobility Brings Customer Engagement to New Levels

10 years ago
Openwave Mobility, a software innovator enabling operators to manage and monetize mobile data, launches MOTIFY, a cloud-based push notification solution…

Gigamon Introduces NFV for Tools (NFVfT) for Efficient Big Data Processing by CEM, QoS Tools and OSS/BSS

10 years ago
Gigamon®, a leader in traffic visibility solutions with the innovative Unified Visibility Fabric™, introduces a new concept for the future…

Accenture & Oracle Transform Celcom Axiata Malaysia CEM

10 years ago
Celcom Axiata Malaysia, transforms its customers experience management through an integrated customer relationship management (CRM) platform, enabled by Accenture and…

CEM in Telecoms Global Summit 2014

10 years ago
CEM Global Summit 2014 will showcase the most comprehensive agenda in the market. Take part in 2 days and 30+…

du Selects NetBoss Centralized Network Probes and PMS to Enhance CEM

10 years ago
du, Middle East’s telecom operator, based in Dubai, United Arab Emirates (UAE), deploys NetBoss centralized network probes and performance management…