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Latest News | Customer Experience Management (CEM)

Boingo to Enhance Concert Experience at 10 Outdoor Amphitheaters with 5G Connectivity

Boingo Wireless, a leading provider of 5G and Wi-Fi connectivity solutions, has been selected as the exclusive 5G wireless infrastructure…

The State of the Phone Call: Trust, Protection and Efficiency

10d ago
In 2023, companies leaned into technologies like generative AI to improve efficiencies and enhance the customer experience. New technology is…

Centric Partners with Prodapt to Transform its Customer Experience

Centric Infrastructure Group, a leading Texas-based natural gas distributor and fiber optic telecommunications service provider, has partnered with Prodapt to…

Telecom’s Evolution: Meeting High Demands with Enhanced Customer Experience

30d ago
The telecommunications industry has undergone a remarkable transformation in recent years, evolving from a mere connectivity provider to a foundational…

Sprinklr and Tech Mahindra Develop First AI-based Customer Experience Platform

Sprinklr last Thursday announced a strategic partnership with a leading provider of digital transformation, consulting, and business re-engineering services and…

OpenVault Teams Up with Westman to Enhance Quality of Experience for Broadband Users

Westman Communications Group (WCG) and OpenVault announced that WCG is using OpenVault's Proactive Network Maintenance (PNM) solutions to optimize customer…

Innovate Business Strategies with Non-Linear CX

1 month ago
The business landscape is transforming significantly, moving from a traditional approach to a more nuanced, personalized customer experience (CX). At…

Embracing Digital Transformation to Revolutionize Customer Experience and Corporate Structure

1 month ago
The so-called “digital transformation” went from a nice-to-have to a full-on imperative seemingly overnight. Businesses that had been incorporating more…

Ncell Joins Forces with e& international for Enhanced Digital Services and Customer Experience

Ncell has signed a Memorandum of Understanding with e& international to bring the best-in-class digital experiences, drive knowledge-sharing activities, and…
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