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Latest News | Customer Experience Management (CEM)

M:tel Selects CellMining’s CEM-based SON Solution

CellMining, a leading provider of Self-Organizing Networks(SON) and subscriber network experience solutions, Wednesday announced that Bosnian mobile network operator M:tel…

T-Mobile Selects ForeSee's CX Suite to Manage Mobile and Web Customer Experience

Customer eXperience(CX) vendor, ForeSee announced that T-Mobile US has selected its ForeSee CX Suite to measure, share and take action…

InfoVista Unveils New Automated RAN Geolocation & Optimization Solution

InfoVista, the leading provider of network performance orchestration solutions, Tuesday announced the latest version of VistaNEO, its automated RAN geolocation…

CellMining Expands SON Solution with Over 20 New CX-based KPIs

Self-Organizing Networks (SON) vendor, CellMining announced that its SONATA SON platform has been extended to include a range of new…

Swisscom Picks Astellia’s Nova RAN Optimizer to Enhance Customer Experience

Astellia, leading provider of network and subscriber intelligence for mobile operators, announced that Swisscom has selected its Nova RAN Optimizer…

2016: Virtualization Meets Real-Time Automation

2016 will be the tipping point for development and planning of big data analytics driven, software-defined networks (SDNs)—because networks are…

Touch Lebanon Extends Astellia CEM Solution to Cover 4G

Network and subscriber intelligence solutions provider, Astellia announced that it has extended its existing 2G and 3G monitoring solution within…

Analytics Comes Home To Users In 2016

Analytics is already an essential competitive weapon for many MNOs in a market now dominated by data and beset by…

Turning Big Data into Smart Data to Drive CEM

8 years ago
Operators can provide improved Customer Experience Management(CEM) by having a full view of all customers’ experiences at all touch points.…