Latest News | Customer Experience Management (CEM)

As data commoditisation rises there are many initiatives underway to allow traditionally network-focused CSPs to become more customer-centric. As a…

Canadian operator, Videotron has selected Alcatel-Lucent's Motive Device Management and Motive Service Management and Orchestration, which are part of Motive…

Network visibility, analysis and control firm, Saisei announced that the company will be demonstrating its FlowCommand Network Performance Enforcement solution…

Smartphones have become omnipresent. Mobile Internet has become pervasive through cities, towns and villages. People catch up on their favorite…

Telstra today unveils its flagship Melbourne Discovery store, showcasing an interactive digital boutique with an in-store barista as well as…

CSPs need to ensure their BSS/OSS are up to the task of next-generation, disruptive business models. It’s that time of…

Network service assurance firm, CommProve announced that the company is selected by Dhiraagu to provide its service assurance and CEM…

NEC Europe has announced a new Customer Experience solution to help communication service providers (CSPs) improve customer experience. The solution…

Big data analytics applications provider, Guavus launches a new suite of applications that enable the next generation of contextual customer…