Latest News | Customer Experience Management (CEM)

Singapore's third largest mobile operator, M1 announced that it has completed the deployment of a convergent billing solution based on…

MDS, a leading provider of real-time charging, billing and customer management solutions, Thursday announced the acquisition of Spend Analyzer technology…

Telenor announced that the number of customers that have downloaded its WowBox in Bangladesh has reached 1.5 million users in…

As I have previously discussed, telco industry events can be a mixed bag. The umbrella event of “Next Gen Pricing…

PLDT, through PLDT Capital, has entered into a joint venture with Phunware, an Austin-based provider of Multiscreen-as-a-Service(MaaS) platform. The partnership…

The number of consumers who experience unexpectedly high mobile phone bills has fallen, according to new research released by the…

The New Business Model Will Require Operators to Communicate to People as Individuals When was the last time you heard…

With the growing usage of smartphones, mobile data applications, changing subscriber expectations, and networks migrating from 3G to 4G, managing…

With the acquisition of Mformation, Alcatel-Lucent aims to become the number one player in the device management segment. Headquartered in…