TELUS International has announced that it has partnered with Five9, an Intelligent CX Platform provider, to launch the next evolution of its Contact Center as a Service (CCaaS) application platform. This enhanced solution is an advanced, end-to-end cloud platform that provides brands with AI-driven, actionable customer insights to help them deliver best-in-class CX, including next-level personalization.
The CCaaS solution offers clients a full customer experience feature set that provides a variety of inbound and outbound dialing support and deep integrations into leading customer relationship management (CRM) & IT service management (ITSM) platforms, including Salesforce, Oracle, Zendesk, Microsoft, ServiceNow, and more.
TELUS International selected Five9 as a strategic global CCaaS partner to further strengthen the overall value and customer experience they provide their global clients, building on its long-running, successful partnerships with Google Cloud and & Verint Systems. Due to its rapid adoption growth, TELUS International has achieved Five9 Gold Partner status, Five9’s highest partner tier.
Beth Howen, Chief Transformation Officer, TELUS International
We are proud to further deepen our partnership with Five9 to continue to elevate our status as global leaders in delivering exceptional customer support that leverages the power of AI. Together, our combined expertise will help propel our clients to the forefront of innovation and empower them to meet the growing demands of their customers effectively. This partnership comes at a crucial time when businesses are looking to reimagine CX in the cloud to achieve more agility and scale while driving performance and cost efficiencies. TELUS International has a proven track record of delivering outstanding performance metrics, alongside enhanced solutions like Fuel iX, that leverages the power of generative AI (GenAI) to deliver end-to-end CX innovation and AI-fueled intelligent experiences for brands and their customers. Undoubtedly, our partnership with Five9 will continue to build on that success.
Jake Butterbaugh, SVP, Global Partner Organization, Five9
By addressing the evolving needs of global businesses, TELUS International and Five9 will revolutionize the way businesses engage with their customers. Our match of expertise, experience and strategic focus in delivering the best in customer experience make our combined value proposition a powerful and compelling offer.
