Latest News | customer service

Kcell, the largest mobile operator in Kazakhstan has adopted Speech IVR, a AI-based voice robot for customer service. The Operator…
2 months ago
Singtel last week launched UNBOXED, an unmanned 24/7 pop-up store designed to introduce customers to a new retail experience featuring…
4 months ago
In recent years, there have been a slew of dire predictions that automation and technology will be the major job…
4 months ago
Sprint announced that its customers can now use Apple Business Chat to message an agent, learn about Sprint plans and…
8 months ago
The Saudi Telecom Company (STC) announced that today (Wednesday, December 19th) will be the official Digital Day in the country…
9 months ago
As part of the digital transformation in the country, Ooredoo Oman has expanded the role of the Customer Service Champion,…
1 year ago
Vodafone UK announced that it is now offering both entrepreneurs from both within the business and outside of it the…
1 year ago
Telefónica Deutschland extends sales channel partnership for O2 products with MediaMarktSaturn Deutschland, Germany’s leading company for consumer electronics, by another…
1 year ago
T-Mobile has launched 'Team of Experts' to reinvent its customer experience by putting people first instead of robots and automated…
1 year ago
BT is creating more than 1,000 permanent UK customer service jobs as part of the company’s strategy to provide the…
1 year ago
TIM Brazil said its customers can now interact with them through WhatsApp to manage their services without having to call…
1 year ago
Pakistani operator Zong 4G announced launch of a multi-channel customer service. Zong 4G said its customer teams are available round…
1 year ago
TIM has signed strategic agreements with seven large Italian call-centre operators to outsource all commercial and technical customer care services.…
1 year ago
Vodafone last week announced plans for the largest single expansion of its UK employment base in many years with the…
2 years ago
Vodafone Italy has officially launched 'Vodafone Bot', an artificial intelligence system that provides real-time answers via chat to simple questions…
2 years ago
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