Latest News | customer service

Singtel last week launched UNBOXED, an unmanned 24/7 pop-up store designed to introduce customers to a new retail experience featuring…
9d ago
In recent years, there have been a slew of dire predictions that automation and technology will be the major job…
29d ago
Sprint announced that its customers can now use Apple Business Chat to message an agent, learn about Sprint plans and…
4 months ago
The Saudi Telecom Company (STC) announced that today (Wednesday, December 19th) will be the official Digital Day in the country…
6 months ago
As part of the digital transformation in the country, Ooredoo Oman has expanded the role of the Customer Service Champion,…
9 months ago
Vodafone UK announced that it is now offering both entrepreneurs from both within the business and outside of it the…
9 months ago
Telefónica Deutschland extends sales channel partnership for O2 products with MediaMarktSaturn Deutschland, Germany’s leading company for consumer electronics, by another…
9 months ago
T-Mobile has launched 'Team of Experts' to reinvent its customer experience by putting people first instead of robots and automated…
10 months ago
BT is creating more than 1,000 permanent UK customer service jobs as part of the company’s strategy to provide the…
10 months ago
TIM Brazil said its customers can now interact with them through WhatsApp to manage their services without having to call…
10 months ago
Pakistani operator Zong 4G announced launch of a multi-channel customer service. Zong 4G said its customer teams are available round…
10 months ago
TIM has signed strategic agreements with seven large Italian call-centre operators to outsource all commercial and technical customer care services.…
10 months ago
Vodafone last week announced plans for the largest single expansion of its UK employment base in many years with the…
2 years ago
Vodafone Italy has officially launched 'Vodafone Bot', an artificial intelligence system that provides real-time answers via chat to simple questions…
2 years ago
Globe Telecom said over 80% percent of its postpaid customers already signed up to paperless billing. This translates to 22,855…
2 years ago
Page 1 of 4
 

MWC Shanghai 2019

Telco AI Summit Asia

Network Virtualization and SDN Asia

Network Virtualization & SDN Americas

THE EDITOR'S DESK

ON TWITTER

ON FACEBOOK