Latest News | contact center

e& enterprise have announced a partnership with NICE to collaborate on its cutting-edge CX capabilities and Contact Centre as a…

TELUS International has announced that it has partnered with Five9, an Intelligent CX Platform provider, to launch the next evolution…

net2phone, a leading provider of intelligent communications-as-a-service for businesses and contact centers, last Thursday unveiled its innovative suite of AI-powered…

In occasion with Canada Day last Saturday, Rogers announced that every phone call or online chat with their customer care…

Verint yesterday demonstrated its Open Contact Center as a Service (CCaaS) platform at Engage 2023 customer conference, the industry’s premier…

BT and Five9 last Thursday announced that they are expanding their partnership to enhance the choice of contact center services…

Our personal and professional lives have blurred, with the unprecedented shift to remote and hybrid work. As work was pushed…

Businesses and their contact centers around the globe have been changing at a rapid pace, focused heavily on enhancing the…