net2phone, a leading provider of intelligent communications-as-a-service for businesses and contact centers, last Thursday unveiled its innovative suite of AI-powered solutions, net2phone AI.
net2phone AI is designed to transform the way businesses communicate with AI-powered insights, coaching, and automated workflows.
When integrated within net2phone’s UNITE UCaaS and uContact CCaaS platforms, net2phone AI empowers businesses and call centers to optimize customer interactions, improve customer satisfaction, and significantly enhance productivity.
Key functionalities of the fully deployed net2phone AI service include:
- Sentiment Analysis: Identifies emotions and sentiments expressed by the customer during a call through voice, tone and contextual analysis, to provide quantifiable feedback;
- Automated Recording and Transcription: Records and transcribes phone calls. Recordings and transcriptions can be replayed in full or at intervals;
- Done-For-You Tasks: Drafts and prepares personalized follow-up emails after each call. The emails concisely summarize the contents of the call and next steps or to-do items to continue engagement with the customer;
- Written Summary: Prepares a written summary of each call including main takeaways, action items, and next steps;
- Coaching: Provides agents with suggestions for improvement based on call analysis;
- Deep Analytics: Captures and analyzes call data for insights into customer interaction and agent performance including call duration, words spoken per minute, agent-to-caller talk ratios, and overtalk incidents;
- CRM Integration: Data collected by net2phone AI is synched into the CRM platform for seamless integration, data capture, and analysis.
- net2phone AI operates in multiple languages, is available worldwide, and integrates with most widely-used CRM platforms and with most communications or voice platforms that accept API webhooks.
Jonah Fink, net2phone’s President and Chief Executive Officer
net2phone AI paves the way for businesses and call centers of all sizes to enhance collaboration, productivity, customer satisfaction, and ROI. Managers can access and harness the data and evaluations for comprehensive insights into customer interactions across platforms, resulting in increased customer retention and agent satisfaction rates.
Dan Leubitz, net2phone’s VP of Product
We are harnessing the power of generative AI to help businesses and contact centers drive immediate, quantifiable, and qualitative improvements in customer engagement and agent productivity. IT departments, managers, supervisors, and business owners will be delighted by our AI-powered call data and analysis features, which provide significantly improved performance metrics.
