Latest News | chatbot

Vodafone Germany has made a major upgrade to its subscriber digital assistant, TOBi, by creating a real-world avatar for the…

Leaders in the customer experience (CX) space are familiar with omnichannel strategies. While the term itself isn't new, successfully implementing…

TELUS International has announced that it has partnered with Five9, an Intelligent CX Platform provider, to launch the next evolution…

Artificial intelligence has skyrocketed in popularity and use in recent months, so much so that some critics worry the technology…

Today’s customer service teams are managing more consumer demand than ever before, but enlisting the support of high-tech tools to…

The rapid advancement of generative AI is transforming businesses and workplaces globally. While some roles are being replaced by AI,…

Juniper Research, the foremost experts in messaging markets, has found that global retail spend over chatbots is forecast to reach…

For several years now, artificial intelligence (AI) has established itself as a key technology to allow customers to engage with…

Chatbots have been making waves in the tech industry for quite some time now, and it's not difficult to see…