Latest News | chatbot

Twenty-five percent of customer service and support operations will integrate virtual customer assistant(VCA) or chatbot technology across engagement channels by…

Consumers are beginning to not only demand but expect that enterprises meet the experience level of private communication in every…

du has enabled an IA-powered messaging capability to allow its customers to communicate with du’s customer care and services. The…

Customers of communications and media service providers in Asia have given their critical judgment on use of artificial intelligence (AI)…