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How to Prepare for a ChatGPT Cyberattack
Expert Opinion
1 year ago
According to the McKinsey 2022 State of AI review, the average number of artificial intelligence capabilities companies employ has doubled…
Radisys at MWC 2021: Open Architectures, Digital Engagement Solutions to Accelerate Telecom Transformation
Q&A Series
2 years ago
Last week, The Fast Mode spoke to Natasha Tamaskar, VP & Head of Business Strategy & Global Marketing at Radisys…
AI and CX in the Emerging Markets
Expert Opinion
2 years ago
Let’s be frank, every company, regardless of sector or industry, needs to prioritize its customer experience (CX). You could be…
Vodacom South Africa Enables 'Self-RICA' via Chatbot TOBi
Services and Innovations
3 years ago
Vodacom South Africa this week unveiled an innovative and convenient way to 'Self-RICA' through TOBi, Vodacom’s chatbot and trusted self-service…
Messaging Gets ‘Rich’ in 2020 With RCS
Expert Opinion
4 years ago
After many years of starts and stops, the end of 2019 made it clear that Rich Communication Services (RCS) are…
Telenor Myanmar Launches AI Chatbot - ‘Khin Min’
Technology & Solutions
5 years ago
With the intention to advance the experience of its customers and to upgrade the support quality to next level, Telenor…
CSP Omnichannel Sales to become a Reality with Salesbots
Expert Opinion
5 years ago
The telco world is becoming more familiar with chatbots - and we’re starting to see use cases and implementations evolve.…
Vodafone NZ Selects IBM Watson AI Platform to Automate Customer Interactions with Chatbots
Technology & Solutions
5 years ago
Vodafone New Zealand has selected IBM as its partner to automate customer interactions with chatbots as part of Digital Vodafone…
Simbapay Launches AI-powered Pan-Africa Remittances Chatbot
Services and Innovations
6 years ago
SimbaPay, a London based digital money transfer provider recently announced the launch of an AI (Artificial Intelligence) powered chatbot service…
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