du has enabled an IA-powered messaging capability to allow its customers to communicate with du’s customer care and services. The service will be available in English and Arabic initially with the option of adding more languages in the future.
In addition, du customers can eventually control the devices in their smart homes and offices via simple text and/or voice messaging on the channels of their choice including WhatsApp, Facebook Messenger, Skype, WeChat, and many others.
To enable the feature, du partnered with Singapore-based firm Unified Inbox (UIB) to integrate UIB’s AI messaging capabilities in du’s network, allowing users to benefit from UIB’s UnificationEngine, an AI-powered IoT messaging platform.
UIB said its ability to enable communications with customers in natural language text and voice messaging will provide a simple way for users to access all of their IoT devices. The service will have significant applications and benefits for du’s enterprise customers who will be able to control their smart industries, smart manufacturing equipment, and their smart offices via a single contact in their smartphones. It facilitates ease of control and simplicity for du’s enterprise customers and also reduces costs and increases productivity.
Another exciting feature of this technology will be the option for customers to avail various offers based on their location/time or on demand by simply chatting with du like you communicate with a friend.