SimbaPay, a London based digital money transfer provider recently announced the launch of an AI (Artificial Intelligence) powered chatbot service which now makes International Money Transfer (remittance) possible with only an SMS.
The SimbaPay chatbot will also enable 24/7 instant customer service for its customers across Africa and Europe.
Together with Interswitch, SimbaPay’s B2B division offers its instant remittance technology to banks & telcos who want to provide their customers with a modern digital remittance service.
SimbaPay platform senders can now send money with just an SMS. All they require is the recipient’s phone number and the chatbot will automatically obtain the recipient bank account or mobile money details.
With this launch, recipients of money transfers from SimbaPay now also have the flexibility of choosing whether to get their cash delivered to their Mobile Money wallet (e.g. M-Pesa, MTN Money, Airtel Money) or their bank account.
Daniel Howard, CTO for SimbaPay
Another major objective we achieved with the chatbot service is that it also works without internet. This means customers with a mobile phone, even a basic phone without internet access, can access the SimbaPay chatbot using SMS.
Paul Mwaura Ndichu, CEO Interswitch East Africa
Interswitch is proud to be associated with a company as innovative as SimbaPay which is continually looking to improve and expand its product offering. We will continue to collaborate in development of products and services that contribute to expansion of the fintech space.
