Latest News | biometric

The rapid growth in the volume of transactions handled by operator touch points has pushed customer care to become a…

This on-demand webinar, hosted jointly by Nuance Communications and The Fast Mode, features the following topics: Key findings from Nuance…

This infographic, based on a global report on telco CX [1] focuses on the use of biometrics and AI-driven conversational…

More than 92.7% of operators think biometrics-based subscriber authentication and AI/ML-based intelligence will be effective in addressing major gaps in…

Customer care is becoming increasingly influential in shaping customer experience (CX) as care channels proliferate and as digitalization continues to…

Telecom operators’ services today span not just 2G, 3G, 4G and 5G plans, but also the entire breadth of digital…

Preventing fraud is a big responsibility. For telcos, the financial losses from fraud can be huge. But for customers, the…

Fraud losses to the telecom industry were estimated to be over $28.3 billion in 2019, which can be attributed to…

KDDI announced that it has invested in GTRIIP Global, a provider of biometric authentication technology and related solutions in Singapore…