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This on-demand webinar, hosted jointly by Nuance Communications and The Fast Mode, features the following topics: Key findings from Nuance…

This infographic, based on a global report on telco CX [1] focuses on the use of biometrics and AI-driven conversational…

More than 92.7% of operators think biometrics-based subscriber authentication and AI/ML-based intelligence will be effective in addressing major gaps in…

Customer care is becoming increasingly influential in shaping customer experience (CX) as care channels proliferate and as digitalization continues to…

Microsoft and Nuance Communications on Monday announced they have entered into an agreement under which Microsoft will acquire Nuance for…

Telecom operators’ services today span not just 2G, 3G, 4G and 5G plans, but also the entire breadth of digital…

Nuance Communications on Wednesday announced the acquisition of Saykara, a like-minded startup focused on developing a mobile AI assistant to…

The speed and capacity gains of 5G might grab all the headlines, but the dawn of 5G networks has the…

Nuance Communications and Microsoft on Thursday announced they have joined forces to help transform healthcare delivery for a more sustainable…