Telekom Srbija has selected Alcatel Lucent's Mobile Device Management (MDM) Platform to improve its mobile customer experience. MDM enables mobile service providers to remotely provision, configure, update, manage and troubleshoot a wide variety of mobile devices, reducing the number of calls to the helpdesk.
Telekom Srbija is deploying the Motive Automatic Device Detection (ADD) and Device Management (MSM) modules to enable remote management of mobile phones and mobile devices in M2M verticals.
The deployment will provide Telekom Srbija, the region’s leading mobile service provider, operating in Serbia, Bosnia and Herzegovina and Montenegro, with a more flexible environment to reduce the complexities of activating, supporting and managing a wide range of mobile devices and services, said Alcatel Lucent.
Alcatel-Lucent claims that its MDM platform currently manages 800 million devices across home, mobile and enterprise networks worldwide.