Telekom Srbija Deploys Mobile Device Management to Improve Customer Service Experience

Telekom Srbija Deploys Mobile Device Management to Improve Customer Service Experience Image Credit: Alcatel Lucent

Telekom Srbija has selected Alcatel Lucent's Mobile Device Management (MDM) Platform to improve its mobile customer experience. MDM enables mobile service providers to remotely provision, configure, update, manage and troubleshoot a wide variety of mobile devices, reducing the number of calls to the helpdesk.

Telekom Srbija is deploying the Motive Automatic Device Detection (ADD) and Device Management (MSM) modules to enable remote management of mobile phones and mobile devices in M2M verticals.

The deployment will provide Telekom Srbija, the region’s leading mobile service provider, operating in Serbia, Bosnia and Herzegovina and Montenegro, with a more flexible environment to reduce the complexities of activating, supporting and managing a wide range of mobile devices and services, said Alcatel Lucent.

Alcatel-Lucent claims that its MDM platform currently manages 800 million devices across home, mobile and enterprise networks worldwide. 

Filip Bankovic, CTO at Telekom Srbija
The new Mobile Device Management platform will substitute the existing platform, thus providing us with more advanced, proactive and innovative features, and handling a vast array of mobile devices, services and applications throughout the device’s lifecycle. 

Emil Visloguzov, General Manager at Alcatel-Lucent Serbia
We reduce complexity to make Telekom Srbija’s mobile services more seamless for their subscribers and to enable their operators to resolve customer issues in less time.

Ray is a news editor at The Fast Mode, bringing with him more than 10 years of experience in the wireless industry.

For tips and feedback, email Ray at ray.sharma(at)thefastmode.com, or reach him on LinkedIn @raysharma10, Facebook @1RaySharma

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