Amdocs, the leading provider of customer experience solutions, Tuesday announced that its customer experience solution has been selected by Asia's leading communications group, SingTel, for a business transformation project in its key markets, Singapore and Australia to enhance and differentiate its customer experience. The solution which will be rolled out over three years, will consolidate the existing billing and customer support for retail, enterprise and government customers into a single platform, giving SingTel a holistic view of its customers.
Amdocs said that it will deliver a single integrated solution based on its latest customer experience systems product suite (CES 9.2) that will consolidate support across all businesses (wireless, wireline, broadband internet and television) and networks (2G, 3G and LTE).
Wu Choy Peng, Group Chief Information Officer, SingTel
At SingTel, customers are at the center of everything we do. We are retooling our systems and processes to deliver a seamless and intuitive customer experience. With this solution, we will have a single view of the customer relationship and make service recommendations to our customers.
Eli Gelman, President & CEO, Amdocs Management Limited
Amdocs is committed to delivering business innovation and value to service providers in Asia Pacific. The award of this business-critical project is a testament to that and further exemplifies our strong, longstanding relationship with the SingTel Group and their trust in us to successfully deliver on their most strategic projects, delivering true innovation, across multiple areas, that will help people communicate more effectively.
