Sprint is teaming with ComputerTalk to integrate contact center capabilities into Sprint Complete Collaboration with Microsoft Lync, enabling businesses to rely on Sprint as a one-stop shop to meet all of their unified communications (UC) needs. Businesses with contact center operations now can use a consistent cloud-based (UC) tool across all employees plus other key features critical to employees who directly support customers. ComputerTalk offers a native contact center solution called ice, which is an all-in-one, software only, cloud-based contact center built and integrated into the full Microsoft stack.
According to Sprint, the collaboration solution comes with enhanced mobility and SIP Trunking, offering an end-to-end UC service with a consistent experience across all collaboration tools, operating systems and end points. The cloud-based UC service also offers a rich and flexible mobile experience with enhanced BYOD programs for seamless experience for tablets and mobile phones using multiple operating systems. Mobile employees can join meetings, check presence and availability, and use instant messaging while they are away from the office.
Mike Fitz, vice president for Enterprise Commercialization, Sprint
Arming employees who have a wide variety of communication needs and workstyles with the right technology will unify them, promote stronger collaboration, and help businesses grow faster. Enhancing Sprint Complete Collaboration with contact center features enables businesses to provide a consistent UC solution for all employees while adding capabilities for certain work groups, like the unique tools needed to directly support customers. Businesses can rely on Sprint as a one-stop shop for this integrated solution that will easily scale and adapt to their business needs.
Mandle Cheung, chairman and CEO of ComputerTalk
Sprint is offering the first Microsoft universal communications suite with a native Lync contact center that offers enterprise grade capabilities. This will allow Sprint customers to quickly and effectively move to a cloud-first, mobile-first, enterprise solution for communication and collaboration while enhancing the business customer experience."
