Sprint is teaming with ComputerTalk to integrate contact center capabilities into Sprint Complete Collaboration with Microsoft Lync, enabling businesses to rely on Sprint as a one-stop shop to meet all of their unified communications (UC) needs. Businesses with contact center operations now can use a consistent cloud-based (UC) tool across all employees plus other key features critical to employees who directly support customers. ComputerTalk offers a native contact center solution called ice, which is an all-in-one, software only, cloud-based contact center built and integrated into the full Microsoft stack.
According to Sprint, the collaboration solution comes with enhanced mobility and SIP Trunking, offering an end-to-end UC service with a consistent experience across all collaboration tools, operating systems and end points. The cloud-based UC service also offers a rich and flexible mobile experience with enhanced BYOD programs for seamless experience for tablets and mobile phones using multiple operating systems. Mobile employees can join meetings, check presence and availability, and use instant messaging while they are away from the office.