Orange Réunion Mayotte modernizes real-time data charging and policy control using Ericsson's solution to offer improved customer experience to its 300k subscriber base.
"The charging solution from ericsson enables Orange Réunion Mayotte to automate monthly account management and to create and quickly launch new targeted and innovative data offers and services. The operator can now also propose bundled traditional voice and messaging offers with new data services. It can enforce credit and usage control, preventing bill shock and securing fair use."
"Jérôme Tavernier, the company’s CIO, explains that as the challenger, the operator is constantly looking for new ways to offer an improved customer experience and gain better control of data services. We need a clear route to the future based on a new solution. Our chosen products are the Charging System, Mobile Broadband Charging and Ericsson Customer Management System (ECMS),” he says."
Benoit Gendron, Ericsson’s Sales Director for France Telecom Orange, explains the benefits of the new approach: “With this new solution, Orange Réunion Mayotte customers are now in full control,” he says. When they make calls or browse the internet they receive real-time notification about their spending level.”