Amdocs, the leading provider of customer experience systems and services, wins a number of customers for its mobile network optimization solutions, comprising of both new wins and expansions at existing customers. These numbers were contributed by its recent acquisitions of Actix and Celcite with its customer lists now featuring big names such as TIM Brazil, Vodaphone Germany and Telefonica Germany.
The expanded customer base sees Amdocs assisting these and other service providers across their various optimization initiatives. Some of these initiatives include the improvements of data traffic transmission across Brazil (TIM Brasil) and 3G and LTE geo-location and radio access networks (RAN) consolidation into a single, unified solution (TELUS- Canada). Nextel Brasil (NII Group) selected ActixOne, part of Actix's solutions, for optimizing its recently deployed 3G network in Brazil. Other service providers benefiting from Amdocs range of services include Vodafone Germany which continues Vodafone's strategic RAN optimization program to increase efficiency, improve customer experience and enable advanced optimization and Telefónica Germany which has added 2G optimization to the company's existing ActixOne optimization platform and extended 3G and LTE coverage to 100 percent.
"These projects at leading service providers around the world validate what we said when we acquired Actix and Celcite: that one of the largest pain points for service providers is dealing with issues that arise within the radio network, which are typically responsible for a large percentage of all customer satisfaction and churn problems," said Rebecca Prudhomme, vice president of product and solutions marketing at Amdocs. "Our Actix and Celcite acquisitions enable Amdocs to offer our customers solutions, both products and services, for the better management and RAN optimization of all mobile networks, including 2G, 3G, LTE and small cells."
