Amdocs, a leading provider of software and services to communications and media companies, announced it will showcase its new CES24 suite, the most advanced version of the Amdocs Customer Experience Suite spanning BSS, OSS and network, at Mobile World Congress in Barcelona.
CES24 utilizes the Amdocs amAIz generative AI (GenAI) platform to empower service providers to leverage telco-specific GenAI capabilities for any business and operational need, in a simple, trusted, secured and cost-effective manner.
Key features of CES24 include its Customer Engagement Platform, an Amdocs-Microsoft complete telco-verticalized CRM solution serving both the consumer (B2C) and enterprise (B2B) markets. Alongside the CES Copilot’s natural language processing, sentiment analysis, conversational AI and generative content creation capabilities, this CRM solution leverages the power of Microsoft Dynamics 365 and Azure to deliver a unified and omnichannel AI-driven customer journey.
In terms of the B2B market, CES24 enables service providers to serve different segments such as small and medium businesses (SMBs), enterprise and government customers. CES24’s automated end-to-end lead-to-care process spans marketing, sales, customer engagement and network, delivering a superior business customer experience, accelerated time-to-cash and business growth. As part of its holistic B2B portfolio, CES24 introduces CPQ Pro, the next-generation Configure Price Quote application, which is designed specifically for communications service providers and is infused with GenAI capabilities to increase deal-closure ratios, facilitate automation and accelerate revenue.
With CES24’s 5G-native policy, convergent charging, freestyle billing and partner management capabilities, service providers can introduce new business and billing models and go to market with rich, tailored and flexible digital and IoT solutions running over hybrid networks, edge and cloud.
Using the CES Copilot’s capabilities around intent recognition, policy optimization, anomaly detection and root cause analysis, CES24 provides end-to-end service orchestration (E2ESO), supporting the orchestration of complex services across multiple domains such as 5G, software-defined networks/network function virtualization (SDN/NFV), cloud and edge, leveraging Amdocs’ market-leading inventory offering and assurance capabilities. CES24’s closed-loop, intent-driven, end-to-end network and service lifecycle automation ensures customers enjoy a streamlined and frictionless service consumption experience in a hybrid network and edge environment, while service providers benefit from reduced costs through enhanced operational efficiency.
The CES24 suite is a standardized, modular, and pre-integrated cloud-native BSS-OSS-network portfolio, open for third-party integration, co-development, multi-cloud deployment and partnerships. It enables service providers to gradually modernize, addressing pressing business needs first, collaborate with ecosystem partners and accelerate innovation cycles.
CES24 will be showcased at the upcoming Mobile World Congress 2024 in Barcelona, where Amdocs will demonstrate how CES Copilot can help service providers create amazing customer experiences, drive growth beyond connectivity and expand B2B opportunities.
Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs
CES24 is a game-changer for the communications industry. It is the first-of-its-kind suite that combines telco-native expertise, GenAI leadership and cloud-native agility to help service providers transform their businesses and amaze their customers. With CES24, we are introducing CES Copilot, a set of generative AI-driven assistants that can augment human capabilities and enhance service innovation across every telco domain. CES Copilot puts trusted AI in the hands of business users, marketeers, network operators, care agents and administrators, enabling service providers to operate more efficiently and focus on growing their business.
