The largest wireless operator in the US, Verizon is bringing its customer service to the next level. The Operator is launching a new customer care service for Fios and High Speed Internet customers. Dubbed Tech Support Pro, the service provides both new and existing fixed broadband customers access to 24/7 support for an extra of USD$10 a month.
Under the service, Verizon will provide support for all connected devices in the home, from computers, laptops and smartphones, to smart appliances such as air conditioners, washer/dryers and door locks. If a device connects to the customer’s router, Verizon can provide support for installation, configuration, and troubleshooting.
Tech Support Pro also includes up to five free Mac or Windows PC tune ups a year, 50 gigabytes of data transfer of pictures and music between any storage devices, and a smartphone app that provides instant access to support reps through phone or text. The app, available on Apple and Android phones and tablets, also allows customers to send pictures of problems to Tech Support Pro reps for faster and more accurate diagnosis.
