du has launched a self-service portal with the aim of bringing services to customers’ fingertips, allowing prepaid customers to access to a vast range of services by dialling *135# free of charge.
This means that prepaid customers no longer need to call du’s Customer Care or remember multiple codes; instead, they can manage their own services simply by dialing *135# and pressing the call button. From there, they can access a list of the services available on this self-service portal such as balance check, recharging, buying data bundles, accessing latest international calling offers and more.
Fahad Al Hassawi, Chief Commercial Officer, du
It is in line with this vision that we have opted to adopt a one-stop-shop approach to our services. By putting customer service in the hands of our trusted prepaid customers – and creating an integrated service portal – we can ensure that our prepaid customers have access to a hassle-free, seamless, and ultra-convenient end-to-end experience.
