Bangladesh's Robi Intros AI-based Service Robots at Designated Sales and Service Centers

27 January 2018
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Bangladesh's Robi Intros AI-based Service Robots at Designated Sales and Service Centers Image Credit: Robi Axiata

Bangladesh's second largest mobile phone operator Robi Axiata Limited has introduced Robi-servicebots, intelligent humanoids or service robots for deployment at Robi’s designated sales and service centers.

Powered by an innovative tri-polara cloud-based artificial intelligence platform, the service robots delivers smart, personalized and high-quality services to customers without the need for human interactions.

Robi-servicebots can also act as “always-on” marketers to help drive sales and offer a unique way to share information on sales and promotions- increasing customer engagement and loyalty.

The Private Cloud System, which is downloadable on the App Store and Google Play, allows users to take direct control of Robi-servicebots using their personal mobile devices, guiding the robots using manual controls or using Robi-servicebots’ built-in audio-visual features and HD cameras.

The Robi-servicebots’ operating system supports data encryption and advanced access control for robust information security protection. Robi has worked closely with a high-tech research institution for the facilitation of the cloud-powered AI platform that makes the robi-servicebots an enigmatic reality.

Supported by these humanoids’ open API framework, Robi’s own IT development wing will create and deploy apps that will open up Robi-servicebots’ capabilities across a wide range of applications.

These developers will have access to Robi-servicebots’ sophisticated AI system and will be able to take advantage of these robots’ advanced capabilities including face detection, semantic comprehension, 3D image sensing, and gesture interaction. This level of control and expandability enables Robi-servicebots to generate value to a wider range of service offerings.

Mahtab Uddin Ahmed, Managing Director and CEO, Robi
The introduction of Artificial Intelligence powered Robi-servicebots clearly shows that Robi is leading the transformation journey towards becoming a truly digital company in the industry. 

Asif Naimur Rashid, Head of Information Technology, Robi 
We’re very excited to be at the forefront of this artificial intelligence revolution in the country. Robi-servicebots are the culmination of years of research into artificial intelligence, machine learning and video and machine vision recognition. 

Ray is a news editor at The Fast Mode, bringing with him more than 10 years of experience in the wireless industry.

For tips and feedback, email Ray at ray.sharma(at)thefastmode.com, or reach him on LinkedIn @raysharma10, Facebook @1RaySharma

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