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Last year, I wrote about the the four principle factors that would define the telecommunications industry in 2015 and explained…

Analytics is already an essential competitive weapon for many MNOs in a market now dominated by data and beset by…

Operators can provide improved Customer Experience Management(CEM) by having a full view of all customers’ experiences at all touch points.…

Big data analytics firm, Pivotal, this week announced that it has acquired London-based CloudCredo, a Cloud Foundry startup, along with…

The marketplace for communications services will continue to be extremely competitive. Incumbents, mid-sized players and new entrants will be making…

As data commoditisation rises there are many initiatives underway to allow traditionally network-focused CSPs to become more customer-centric. As a…

Vedicis has partnered Alcatel-Lucent's managed services business to introduce Smart Data as a Service Platform, a unique service and business…

After an eventful 2015, it is that time of year to prognosticate on what 2016 may bring. Here are just…

NEC Europe has announced a new Customer Experience solution to help communication service providers (CSPs) improve customer experience. The solution…