Latest News | Customer Experience Management (CEM)

The so-called “digital transformation” went from a nice-to-have to a full-on imperative seemingly overnight. Businesses that had been incorporating more…

Ncell has signed a Memorandum of Understanding with e& international to bring the best-in-class digital experiences, drive knowledge-sharing activities, and…

A year ago, the hurdles to implement generative AI (GenAI) may have seemed prohibitively high. The tech was in its…

Kyocera has added Wi-Fi calling connectivity for UScellular’s Priority Services on DuraSport 5G, the company announced today. The rugged MIL-STD-810H…

With 5G networks becoming more prevalent, wireless carriers enter 2024 with the need to find new sources of revenue to…

MATRIXX Software, a global leader in 5G and digital monetization solutions, European system integrator Celfocus and Qeema, a leading ICT…

MATRIXX Software, Celfocus and Qeema today announced the launch of the reinvented digital experience for Jawwy, an all-digital brand from…

Admiral, a leading financial services company in the UK and part of the Admiral Group, has selected Google Cloud as…

The advent of AI-powered solutions over the past year will drive profound change across the technology space in 2024. From…