Latest News | Customer Experience Management (CEM)

Amdocs and Microsoft announced a new Customer Engagement Platform.  The platform will empower service providers to improve their engagement and end-user…

Tech Mahindra,a leading provider of digital transformation, consulting, and business re-engineering services and solutions, announced that it has expanded its…

Bharti Airtel announced that it has built an AI-based solution, in collaboration with NVIDIA which will improve the overall customer…

Identifying the best user experience in software design involves a combination of focused outcomes, innovative thinking, and the occasional risk.…

Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced that Vodafone Idea Limited (Vi) is using Sprinklr Modern…

Leading digital solutions platform Globe has successfully completed pilot deployments in Southeast Asia of the first multi-beam, multi-band lens antenna technology.  The…

Ericsson and Ooredoo Qatar are providing Artificial Intelligence (AI) solutions on top of trusted Microsoft cloud in the country. The…

The decisive factor in determining whether a business will achieve an effective customer loyalty strategy is a commitment to both…

Vincent Washington, Vice President of Customer Experience Management (CXM) Best Practices Group at Sprinklr, shares insights into the evolving nature…