Latest News | Customer Experience Management (CEM)

OpNet, Italy’s first 5G standalone network operator, is partnering with Sandvine to maximize its network performance and improve customer satisfaction…

Given a choice between buying a pair of jeans from a preferred online retailer that has recently endured a substantial…

The pandemic completely transformed the way we work and how modern IT leaders will view network and security, likely forever.…

In May, British Telecom (BT) became cannon fodder for headline writers when, during an earnings call, it sharedthat it would…

Kazakhtelecom JSC, the largest telecommunications operator in Kazakhstan, is rapidly growing the number of broadband subscribers across the country.  To…

Artificial intelligence (AI) is a hot topic in the business world—and indicators show that will not change in the immediate…

Verint yesterday demonstrated its Open Contact Center as a Service (CCaaS) platform at Engage 2023 customer conference, the industry’s premier…

TDCX yesterday announced the launch of its artificial intelligence (AI) consulting arm, TDCX AI. Through the specialized division, TDCX aims…

Business support systems (BSS) are at the heart of telco B2B operations. BSS provides the information and processing systems required…