From being a novelty, artificial intelligence (AI) has now become a household term that sweeps across many facets of our lives and across many industries. Telecoms is no exception. The use of AI in telecoms precedes many other sectors, simply because the industry is predisposed to data, and lots of it. From caller logs to session details and application insights, telecom operators continue to host ever-expanding data reservoirs that serve as a fertile ground for data modeling, analysis and forecasting, helping them accelerate service delivery and improve service quality.
This eBook features an in-depth market analysis and two expert articles that discuss:
- The current landscape of AI in telecoms, including key drivers and trends
- Adoption, advancements and emerging use cases for Generative AI in telecoms
- How AI is redefining customer experience (CX) in telecoms, reducing churn and increasing customer satisfaction
- How AI-driven business support system (BSS) platforms improve telco CX through hyper-personalization, intelligent chatbots, omni-channel strategies and targeted marketing
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21d ago / Telecom White Papers / By Ray Sharma