Sunrise, the largest private service provider in Switzerland offering mobile, fixed, broadband Internet and TV services, has selected Amdocs to enhance its existing Amdocs customer management solution to further digitalize its call center operations.
Following the rollout, Sunrise will be able to equip its call-center agent screens with a single, intuitive and process-driven interface, unified across lines of business, with easy-to-use widgets. As a result, Sunrise will be able to simplify call center workflows, shorten call resolution time and offer customers a consistent experience, no matter what they are calling about, said Amdocs.
In a recent independent testing conducted by Connect magazine and its partner P3, Sunrise came ahead of Swisscom in terms of mobile coverage. Ealier this year, the Swiss service provider has appointed the former chief executive of UK mobile operator EE, Olaf Swantee, as its new CEO.
Françoise Clemes, Chief Service Officer at Sunrise
We’ve been relying on Amdocs’ customer management systems to deliver great customer service since 2002. Amdocs has been a valuable partner and we are confident that with this next phase in our partnership we will manage all the upcoming challenges for digitalization.
Anthony Goonetilleke, president of the Amdocs Product Business Group
By digitalizing its call center operations and unifying the agent interface across lines-of-business, Sunrise will be providing its agents with the digital tools, and its customers - with the omni-channel experience, expected in the digital era.
