TOT, a state owned provider of fixed and mobile telephony services across Thailand has implemented NetCracker's Convergent Billing solution to consolidate its pre-paid and post-paid fixed and mobile rating, charging and billing processes, which were traditionally managed on disparate platforms.
According to NetCracker, with a combined platform, TOT will not only be able to improve its billing accuracy, flexibility and agility, but it will also be able to support convergent models and deliver innovative services and a superior customer experience. A unified approach to converged BSS allows TOT to maximize operational efficiency, centralize offer and product management processes, support differentiated charging schemes and improve credit control and prevent bill shock. TOT will also be able to maintain billing accuracy and consistency and accelerate order-to-cash processes across its entire customer base, added the company.
Puttichai Khluabkamnoed, Senior Director and Head of the Billing System Competence Center at TOT
Despite the growing communications market, competition is still fierce, which required us to transform our billing environment and bring our fixed and mobile processes onto a single, unified system to reduce costs and simplify operations.
Loh John Wu, Vice President Asia Pacific at NetCracker
Being able to help simplify the ordering and billing processes for customers, regardless if they require mobile or fixed services, is critical for communications services providers around the world.
