Customer eXperience(CX) vendor, ForeSee announced that T-Mobile US has selected its ForeSee CX Suite to measure, share and take action on customer insights across the customer journey. With ForeSee, T-Mobile has a multi-channel view of its customer experience across web, mobile, and telesales. With the solution, T-Mobile which has quadrupled its subscriber base over the past 10 years will be able to keep pace with an evolving customer landscape, said ForeSee.
ForeSee said that its systematic approach to customer experience measurement gives T-Mobile executives the actionable data needed to make both strategic decisions and short-term enhancements that help them improve the customer experience and, in turn, meet their sales and customer acquisition goals.
Kerry Sikora, T-Mobile's Senior Manager, Web Business Intelligence
We can't measure our web, mobile and telesales traffic in silos, and with ForeSee we can see the whole customer landscape. We're now equipped with one solution that helps us understand multichannel interdependencies and fix issues fast.
ForeSee CEO Pete Daffern
Our VOC solution allows T-Mobile USA to know with certainty where investments and changes to improve CX will have the biggest impact -- before they make them -- and what the outcomes will be.
